Residential Services
Report a leak, odor, or emergency
Call877.572.3342. We’re here open 24 hours a day.
Talk with someone before I dig
Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Virginia just dial811– or800.552.7001– to reach the state's diggers hotline, Miss Utility of Virginia. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.
Find out if natural gas is available in my area
Search
Find a natural gas contractor
Find a natural gas contractor through ourFind a Contractor tool.
Find out about rebates
Find information about residential rebates on our Rebates page.
Add a Service / Switch to Natural Gas
Already have a natural gas meter at your home?
If your home is already set up for natural gas, meaning you have an existing meter at your home, and you would like to start or stop service, please complete our startservice request formor contact us at1-866-229-3578.
Already have a natural gas meter and want to add an appliance?
Whether it’s a generator, natural gas stove, or fireplace, contact us first to learn what your home needs to add natural gas services. We’ll assist you in making the addition seamless and successful. Call us at866.399.9778or fill out ourresidential additional equipment request form.
Not Set Up for Natural Gas?
If your homedoes nothave a natural gas meter – but you're ready to enjoy the comfort, reliability and performance of natural gas –click hereto make the switch.
Transfer Natural Gas Service
We’ll do everything we can to make your transfer of service go smoothly. Simplycomplete our transfer service formor call us at866.229.3578.
Stop Natural Gas Service
Are you sure you want to lose the comfort and reliability of natural gas?
- Natural gas is the best energy choice for people ... and the planet we live on.
- No matter the season or weather, natural gas is one of the safest and most reliable sources of energy for homes and businesses.
- Choosing natural gas promotes energy independence: There is an abundant domestic supply.
- Choosing natural gas for home appliances and business equipment is an environmentally responsible way to get the comfort, reliability and performance you need today.
- Natural gas has an immediate positive environmental impact. Alternative and renewable sources now meet only 6 percent of our nation’s energy needs.
If you’re still sure you want to stop natural gas service, please fill out our Stop Service formor call us at866.229.3578.
Find out about natural gas vehicles
Review ourNatural Gas Vehicles page.
Contact Customer Service
We’re here to help our customers with any of their questions or concerns from 7 a.m. to 7 p.m., Monday through Friday (Closed on holidays).
Reach us by phone at1.866.229.3578(Y hablamos español).
Email our Customer Care Center atG2VNGCustomerCare@southernco.com.
DO NOT email us regarding a possible leak or natural gas emergency; instead, please call1.877.572.3342away from the possible leak.
Information about Virginia Natural Gas
To get general information about Virginia Natural Gas, contact our parent company by calling404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.
Pay My Bill
View your Billing and Payment Options.
Business Services
Report a leak, odor, or emergency
Call 877.572.3342. We’re here open 24 hours a day.
Talk with someone before I dig
Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Virginia just dial811– or800.552.7001– to reach the state's diggers hotline, Miss Utility of Virginia. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.
Find out if natural gas is available in my area
Search
Find a natural gas contractor
Find a natural gas contractor through ourFind a Contractor tool.
Contact a Representative
For all questions, please contact ourEnergy Connection CenterMonday through Friday (Closed on holidays), 8am-6pm at866.399.9778.
Add a Service / Switch to Natural Gas
If you're ready to enjoy the comfort, reliability and performance of natural gas at your business, please fill out our Commercial Start Service form.
Transfer Natural Gas Service
We’ll do everything we can to make your transfer of service go smoothly. Simplycomplete our transfer service formor call us at866.229.3578.
Stop Natural Gas Service
Are you sure you want to lose the comfort and reliability of natural gas?
- Natural gas is the best energy choice for people ... and the planet we live on.
- No matter the season or weather, natural gas is one of the safest and most reliable sources of energy for homes and businesses.
- Choosing natural gas promotes energy independence: There is an abundant domestic supply.
- Choosing natural gas for home appliances and business equipment is an environmentally responsible way to get the comfort, reliability and performance you need today.
- Natural gas has an immediate positive environmental impact. Alternative and renewable sources now meet only 6 percent of our nation’s energy needs.
If you’re still sure you want to stop natural gas service, please fill out our Stop Service formor call us at866.229.3578.
Find out about natural gas vehicles
Review ourNatural Gas Vehicles page.
Contact Customer Service
We’re here to help our customers with any of their questions or concerns from 7 a.m. to 7 p.m., Monday through Friday (Closed on holidays).
Reach us by phone at1.866.229.3578(Y hablamos español).
Email our Customer Care Center atG2VNGCustomerCare@southernco.com.
DO NOT email us regarding a possible leak or natural gas emergency; instead, please call1.877.572.3342away from the possible leak.
Information about Virginia Natural Gas
To get general information about Virginia Natural Gas, contact our parent company by calling404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.
Pay My Bill
View your Billing and Payment Options.
Find out about natural gas equipment
Review our Natural Gas Equipment page.
Request a new service line
Submit your Builder's New Service Line Request form here.
Deactivate an account
Submit your Builder Account Deactivation Request form here.
